Bulk refuse removal

If there are any items causing an obstruction in the communal areas they will be removed by our contractor and stored for 28 days. If the item/s is not claimed within 28 days the item will be disposed of. If the item/s is claimed, a charge of £50 plus vat will be applied. Items left in the external areas will be removed daily and disposed of by the cleaning contractor.

Some residents may be able to receive their collection for free. Every household can get a fridge and freezer or fridge-freezer collected free once a year. For information please contact Brent Council's Streetcare department.
 

Bulk refuse / fly-tipping

Bulk refuse are items like furniture, fridges, washing machines, car tyres and batteries. The removal of bulk refuse items from housing estates is carried out by the cleaning contractor. Any items must be removed within 24 hours. The cleaning contractor also removes fly-tipped rubbish and builders rubble.

The majority of these items must be removed within 24 hours. Large fly-tips can sometimes take longer to move. You can report bulk refuse or fly-tips to
us. Please note down the following information:

• the location
• description of the rubbish or fly tipping
• how much has been left

You should not in any event approach or confront anyone you find fly-tipping as some may become aggressive or violent when approached. Please do not touch or attempt to remove the waste.

Refuse disposal

We are responsible for maintaining and cleaning the communal refuse bins.

The cleaning contractor is responsible for the following:

• Clean communal storage areas for small bins, bin sheds, refuse chambers, chute rooms and disinfect bins - Weekly
• oil/grease bin wheels - 3 monthly
• jet clean bins - 6 monthly
• deep clean bin sheds - 6 monthly

We can place orders for replacement bins and you can report broken or damaged bins to us.

Contact details

If you would like to report any dumped rubbish / fly-tipping in your communal areas, order replacement bins or report broken / damaged bins please contact the corporate services team on:

• telephone number: 020 8937 2400
• email: bhp.corporateservices@bhphousing.co.uk

If you would like to request the removal of large household items please contact Brent Council's Streetcare department on 020 8937 5050 or by email streetcare@brent.gov.uk

If you have any complaints or enquiries regarding this service please contact Streetcare direct.