Bogus callers

Some criminals trick their way into homes so that they can steal or do harm. This simple guide may help you avoid this problem.

Do

• Use a door chain and spy hole if you have one
• ask callers for their identity card
• refuse entry to a stranger or someone you are not sure of
• call the police if you are not sure about the claims of someone calling at the door.

Do not

• Allow anyone into your home if you are not happy about them
• believe that someone is an official without the proper identification
• part with cash on the promise that work will be done in the future
• keep more money in the house than you need.

Always check that officials visiting your home are genuine.

Visiting council, BHP officers and our contractors will be able to show you their identification. Make sure you ask to see it before you allow them to your property. If they refuse or you are unhappy with what you are shown, please
contact the repairs team on 020 8937 2750, for Harlesden and Brentfield, Wembley and St Raphael's area or 020 8937 2666 for the Kilburn area.

All of our staff or contractors will be happy to wait while you check their identity. Alternatively if you feel threatened, call the police on 999. Remember,
a genuine caller will never mind you taking precautions.