Neighbourhood Wardens - Implementing appropriate interventions

Respond

We manage to respond to more than 99% of all call-outs within 30 minutes. Residents appreciate this quick response in dealing with various problems such as noise nuisance, loitering, drug related problems, intimidation and harassment.

Prevent

We frequently organise crime prevention events, public surgeries and publishes advice flyers and leaflets to target local problems such as fireworks, noise nuisance or burglary. Many events are organised in co-operation with our local partners such as the Safer Neighbourhood Teams.

Deter

Regular patrols act as an active deterrent against problems such as unauthorised access to properties, rough sleepers, squatters, loitering or games (e.g. football) in restricted areas. If a hotspot is identified, we will make recommendations on how to resolve the problems.
 

Patrol

We carry out mobile patrols in our high visibility cars. Once at a location, the wardens also carry out thorough foot patrols through the estates to make sure that the entire area is safe. Hotspots are regularly highlighted and are visited more frequently.

Investigate

Getting witness statements, descriptions and identities can be crucial in taking action against persistent perpetrators. We have experience in monitoring CCTV. Retrieved footage, warden reports and witness statements given in court by our wardens help to successfully win legal cases and convict persistent perpetrators.
 

Communicate

We can be reached on our hotline, which is available from 3pm to midnight daily. The hotline operator is permanently in contact with the wardens via PDA phones and radio to guarantee that all information is recorded and actioned. 
 

Resolve

Many problems such as neighbour disputes can be resolved immediately by us. We will speak to residents in order to assess their situation. If a problem cannot be resolved, we will make recommendations.

Liaise

Over years we have built up close relationships with local authorities such as the Police, council departments, youths centres, schools as well as with residents' associations and volunteer groups. Networking is a priority for us in tackling ASB, crime and obtaining residents' feedback.