Tenant Services Authority

The Tenant Services Authority (TSA) is the independent regulator for affordable housing in England.

They work with landlords and tenants to improve the standard of service for tenants and residents.

As the new regulator, they have taken a radically different approach to regulating a sector that provides homes for more than eight million people in over four million homes.

Through their National Conversation they have worked from the ground up - they have listened to thousands of tenants and landlords to design a new approach that frees landlords to innovate and get on with the job of working with their tenants to deliver excellent services.

They have three priorities for the next three years:

• Securing a fair deal for tenants
• protecting the taxpayer
• delivering modern and effective regulation.

The full range of our new regulatory powers comes into force on 1st April 2010.