Housing Management Support

Health checks

BHP offers a housing management "health check" in areas such as repairs management, anti-social behaviour, resident involvement and communications.

Improvement planning

If, like us, you are determined to continuously improve services, provide demonstrable value for money and increase the satisfaction of your service users then we can help.

Using our "Best Value" toolkit an options paper can be produced with detailed recommendations for improved service provision.These can be presented to your Executive Team or Board.

We can help by:

• assisting you with improving and developing customer focussed services
• benchmarking and improving all your service areas against the Audit Commission's Key Lines of Enquiry or the Housing Corporation's technical guidance requirements
• undertake a performance assessment of your improvement plan and assist with delivering the "quick wins" whilst ensuring any remaining items are properly scheduled.

What next?

If you want to discuss any aspect of the above services and see how we can help you, please contact Sandra Royer on:

• telephone: 020 8937 2242
• email: sroyer@bhphousing.co.uk