Customer service charter: Neighbourhood warden service
To reduce crime and improve safety for residents living on estates, Brent Housing Partnership (BHP) has a Neighbourhood Warden service. This is part of our commitment to improving the quality of life for all our customers. Our aim is to create a better living environment through providing security.
We can help you deal with:
- Abandoned vehicles
- rubbish
- racial harassment
- noise nuisance
- domestic violence
Any serious matter should be reported immediately to the Police by dialling 999.
Warden service
The service was set up to make our customers feel safer when at home. This out of hour's service means that help is available between 3pm and midnight, if you are having a problem where you live. The wardens carry out regular foot and car patrols.
We will:
- Make it safer for customers to go out after dark
- reduce anti-social behaviour
- offer support to victims
- target persistent problems.
Service provided
The neighbourhood warden service is available on council estates throughout the borough. Although the service is for BHP customers, we do have close links with other social landlords with properties in the area. We work in partnership with other agencies like the police and environmental services. If necessary we will use legal remedies to resolve problems.
We will:
- Employ uniformed wardens who will carry clear identification
- provide a service from 3pm to midnight, 7 days a week
- aim to attend calls within 30 minutes
- hold weekly surgeries
- provide a confidential customer hotline to report incidents
- carry out casework for difficult cases.
Working in partnership
The neighbourhood warden service has been developed following consultation with our customers. To enable us to continue providing quality services, BHP encourages customers to provide comments, complaints and feedback about services. Service improvement is important to BHP. Together we can find ways to reduce crime in your area.
We will:
- Provide youth activities
- publicise youth services
- take part in community events, youth clubs and resident meetings
- give the results of consultation in our publications
- display this information in our public offices.
How to contact us
If you are concerned about your safety on your estate, please contact us. We can take action to improve the quality of your life.
You can contact us by:
- telephone 020 8451 5050
- email info@bhphousing.co.uk
- visiting our webpages
- call into the One Stop Service
- or write to us at Brent Housing Partnership, Chancel House, Neasden Lane, London, NW10 2UF