For all new tenants, we will give you an information pack about your property when you move into one of our homes. We will visit you in your home within 6 weeks of you moving in, to check you are okay and the property and services we provide are meeting your expectations and:
- Advise you on handling your rent account
- discuss any concerns you may have as a new tenant
- refer you to the welfare benefits advisor if you require.
Tenancy verification enables us to maintain personal contact with our tenants and to ensure the legal tenant is living in the property.
We will visit and verify all our tenancies at least once every 3 years.
The aim of the tenancy team is to provide a quality service to all our customers and we will:
- Process your request for a succession of tenancy within 15 days
- process your application for separation of tenancy within 15 days
- on receipt of a report of an unauthorised occupier or abandoned tenancy visit within 24 hours
- on receipt of your mutual exchange form process your application within 42 days
- process your transfer form within 7 days of receipt
- contact you within 24 hours on receipt of an allegation of domestic violence.
How to contact us
If you need to contact us:
- telephone 020 8937 2424 or if you live in South Kilburn 020 8937 2644
- email info@bhphousing.co.uk
- visit our webpages
- call into any One Stop local office
- or write to Brent Housing Partnership, Chancel House, Neasden Lane, London, NW10 2UF