Brent Council's housing is managed by Brent Housing Partnership (BHP). When you have been pre-allocated a property and have signed the pre-allocation form, we will give you support and advice. The void management team is committed to providing a quality service to all its customers.
We will:
- carry out repairs to the decent homes standard and ensure the property is ready to let
- arrange an appointment to view the property within 24 hours of notification by the council of your allocation
- meet you at the property on the day of the viewing
- contact you within 24 hours of the property being ready for occupation to sign the tenancy agreement.
Repairs to empty homes
When the property is empty, it is inspected by our technical officers. We arrange for our repair contractor to carry out repairs. Before you start your new tenancy, we will:
- complete all designated repairs to the empty property
- ensure the property is let to the decent home standard
- give you a clean, tidy, unfurnished property
- carry out a 100% gas and electric safety checks
- tidy the garden within the first week of your tenancy, if it's considerably overgrown.
Sign up
You will be told when the property is ready for occupation and we will make arrangements for you to sign a new tenancy agreement.
We will:
- contact you within 24 hours of the completion of the works to sign up the new tenancy
- issue decoration vouchers where necessary
- give you a copy of your Tenancy Agreement and the Tenancy Terms and Conditions
- provide assistance in completing benefit forms
- give you a copy of the gas and electric safety certificates
- provide a new tenant's information pack
- advise you on getting help with furniture.