Ninety seven percent of Brent Housing Partnership's (BHP) tenants said they were satisfied with the repairs to their homes in March.

Around 250 randomly selected tenants were called by BHP's contract monitoring team to get feed back on how they thought the works in their homes had gone.

The work can range from fixing leaky taps to changing locks, repairing stair lifts and unblocking drains.

Nearly every resident who spoke to an inspector said they were satisfied with the job done by BHP's contracted staff.

BHP's director of technical services, Gerry Doherty, said: "There are about 40,000 repairs requested by BHP's tenants every year.

"To ensure they are carried out to the satisfaction of our tenants we carry out random inspections which involve asking our residents what they thought of our contractors and their repairs."

"Our aim at BHP is to provide a quality service to our customers and this is just one of the ways we achieve our goal."

Every year BHP calls around 2,500 tenants to ask how their repair went. Our telephone survey results tell us that 94 per cent of repairs are completed, 96 per cent of appointments are kept and 94 per cent of residents were satisfied with the repair during that year.

Our contractors also carry out physical post inspections of the work they have done. In 2006/7 our contractors visited 2,400 properties to check the repairs were carried out satisfactorily.