When you report a fault you will be informed when the repair will be carried out.

You will be issued with a receipt for all non-urgent repairs we agree to do within seven days of reporting the repair.

If you do not receive a receipt within this time, please inform your housing officer.

If the repair is given priority 3 an appointment will be made with you.

We will arrange an appointment for morning or afternoon to carry out the repair.

If the contractor fails to keep an appointment without prior notification, you can claim compensation (£10).

If you are in arrears with your rent this will be credited to your rent account.

This payment does not affect your statutory rights. If your account is in credit you can request the compensation to be sent to you.

If a surveyor needs to inspect the problem before a repair can be ordered, an appointment will be arranged with you.