Leaseholders' handbook - involving residents
Residents' associations

Why not get involved in running your community?

We are keen to involve all residents in the decisions affecting the way we manage their homes.

We support a number of residents' associations and recognise that the associations represent the views and interests of both tenants and leaseholders.

Residents' associations deal with housing issues and regularly meet our staff to discuss improvements.

Recognised residents' associations have more consultation rights under the Landlord and Tenant Act when major work and improvements are planned.

You can get details of the residents' associations in your area from the neighbourhood services team on 020 8937 2579.

Leasehold forums

Leasehold forums are made up of representatives from the residents' associations, the tenant management board and community focus groups.

The meetings take place to discuss leasehold issues across the  borough.

At the moment there are two leasehold forums, one for the north of the borough and another for the south. The forum members meet every four months and the meeting is chaired by the leasehold manager.

The forum gives members an opportunity to exchange views and discuss services and charges.

Leasehold repairs consultation meetings

We also hold repair forums every six months. These are drop-in sessions where leaseholders can raise any repair issues directly with a member of the leasehold management team.

We send all leaseholders details of repairs to your estate, block or home that have been carried out in the last six months. If you have concerns about any of the repairs, you should contact us by phone, by e-mail or in writing, or by going to the repairs forums.