Complain about Brent Housing Partnership

We aim to provide you with the best services.
How to complain about Brent Housing Partnership leaflet
But services can always be improved, and sometimes we can get things wrong.

That is why we want your comments and complaints.

We will deal with complaints about the services that we provide, for example:

repairs
rents
estate cleaning
right to buy
tenancy issues.

If you have a complaint about any other Brent Council Services you should go to Brent Councils complaints homepage or contact the One Stop Service on 020 8937 1200.

Q. What should I do if I am unhappy with the service I have received from the Brent Housing Partnership?

A. If you have a concern or suggestion about a particular service, you should write or speak to a member of staff, the service manager or the Customer Service team. If there has been a problem, we will try and sort it out straight away.

Q. How do I make a formal complaint?

A. We want to know when our services have gone wrong. We want to put things right, and learn from our mistakes. So we have tried to make it easy for you to make a formal complaint.

You can use the complaint form.

Or you can send us a letter, visit, telephone, or send an email or fax.

Or you can complain via our online form

Where to send your complaint about Brent Housing Partnership

If you need more information on making a complaint, or you are not satisfied with a complaint response you have received, you can write to:

Standards and Complaints Officer
Brent Housing Partnership
Chancel House
Neasden Lane
Neasden
London
NW10 2UF

Or contact the Customer Services team on:

tel: 020 8937 2323
fax: 020 8937 2265
email: customer.service@bhphousing.co.uk

Or you can complain via our online form

Download

You can download in full the how to complain about Brent Housing Partnership leaflet as a portable document format (pdf).

brent Housing Partnership complaints form (.pdf, 474.8Kb)

Translations

This leaflet has also been translated into the following 8 languages and are available to download as pdf's.

Albanian (.pdf, 48Kb)
Arabic (.pdf, 176Kb)
Farsi (.pdf, 153Kb)
Gujarati (.pdf, 100Kb)
Punjabi (.pdf, 128Kb)
Somali (.pdf, 36Kb)
Tamil (.pdf, 142Kb)
Urdu (.pdf, 180Kb)

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