Tenancy Terms and Conditions - Part D
Access

1: We will normally give you at least 48 hours' notice in writing if we want to come into your home.

2: You must let our officers, agents and contractors come into your home (to inspect it or do work on it or for any other reason) if we have given you 48 hours' notice in writing.

3: If we have asked to come into your home but you do not let us in, we may ask the court to order you to let us in.

4: If you have failed to let us in more than once and we may have to pay a penalty if we cannot get in, we can force our way into your home without giving you further notice. If we have to pay a penalty we may add it to any amount you owe us.

5: If there is an emergency and we need to get into your home immediately, we can force our way in without giving you notice.

6: We can charge you for the costs of us forcing our way into your home.

7: If we need you to leave your home for a while so we can do work, you must leave your home for as long as necessary.

8: If you move out while we do work on your home, you must return to your home when we ask you to, and you must leave your temporary home clean and tidy. These conditions will apply to your temporary home.

9: If we temporarily move you, you will normally pay the lowest of the two rents but this will depend on how much of the damage to your home you are responsible for.

Notes

a: We often pay penalties if our contractors cannot get into your home to do work. If we lose money because you do not let us in, you may have to pay this money and we may add it to your rent account.

b: We need to check your gas appliances regularly to make sure they are safe. We may be prosecuted if we don't do this. You could put lives at risk if you do not let us into your home when we ask to come in.

c: We may need to force entry without giving you notice if, for example, there is a water leak, a gas leak or an electrical fault which may put people in danger, or which would cause serious damage to any building, if we did not repair it.

In these circumstances, we will try to contact you or your relatives before we force entry.

d: If we have to force our way into your home we will make sure that your home is left secure and that you can get keys for any new locks that have to be fitted. You may have to pay for any costs of forcing entry such as new locks or doors. Those costs may be added to your rent account.

e: We can move you from your home, either temporarily or permanently, if this is necessary because we need to demolish or redevelop your home or carry out major repairs. Under these circumstances, we will usually offer you other accommodation, compensation and help with your moving costs.