Providing information, and consulting and involving tenants

1: It is important for tenants to be involved in the decision-making process.

2: We will encourage and support tenants who want to get involved in managing their homes, and will explain the various ways they can do this.

3: Tenants can be involved at different levels, and we will help all tenants to take part.

4: We will make sure we provide information to tenants in a clear and efficient way.

5: All the information we provide will be in plain English and we can provide versions in large print, Braille, on cassette, and in various languages.

6: We will express all information clearly and will not use jargon, racist, sexist or other biased language. Information will also be good quality, provided in good time and relevant to your needs.

7: We will give tenants information on a wide range of subjects.

8: We will try to make sure that documents for consultation meetings are available at least a week before the meeting is to take place.

9: We will try to make sure that tenants are told about consultation meetings at least a week before they take place.

10: We will try to make sure we give tenants at least three weeks to respond to consultation proposals.

11: We do not have to consult each individual tenant about changes in the rent or service charges but we will tell you in writing at least four weeks before we make any change.

12: If you ask us, we will send you a copy of the 'Tenant Compact'. This sets out the details of how we will consult and involve you in the housing service.

13: Under Sections 102 and 103 of the Housing Act 1985, we may change the terms of your tenancy agreement. Apart from the changes in rent or service charges, we will always consult you before we make any changes.