Tenants guide

This guide has been produced for the tenants of Brent Council.

It contains useful information about the management and maintenance of your home.
tenants guide
It also refers to the terms and conditions of your tenancy.

Whenever customers have contact with Brent Housing Partnership they will receive consistently excellent standards of customer service. These standards will ensure that all sections of our diverse multi-cultural community, including those with special needs, have full access to all areas of service delivery. Brent Housing Partnership is committed to ensuring that customer service excellence is integral to the planning, resourcing, and delivery of all Brent Housing Partnership services.

Our commitment to customers

We will endeavour to:

  • treat all customers fairly and equally
  • treat all information you give us confidentially
  • make sure staff give their name if you request it
  • phone you back when we say we will
  • deal with your enquiry quickly
  • reply to your letter within set target days
  • respond to your complaint within target days
  • work with tenant management organisations, area housing boards, residents and tenants associations and tenant focus groups to improve the services provided.


Customer satisfaction

We monitor our services to measure standards and carry out consultations with our residents, involved through the tenants and residents associations, tenant management boards and other tenant management organisations.

We strive to improve and welcome customer comments and ideas on how to progress matters.

Contents of the tenants guide:


Download

You can download the Tenants Guide in portable document format (pdf).


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